Privacy Policy

Last updated: June 2026 · Effective date: June 2026

1. Overview

RenoSure Limited is a New Zealand-registered company providing flooring installation, repair, restoration and insurance reinstatement services. We operate primarily in Auckland and across New Zealand.

This Privacy Policy applies to all personal information we collect through our website (renosure.co.nz), by phone, by email, and in the course of delivering our services. By using our website or engaging our services you agree to the terms of this policy.

Our Privacy Officer can be contacted at hello@renosure.co.nz.

2. Information We Collect

We collect personal information only where it is reasonably necessary for our business functions. The types of information we may collect include:

Contact and identity information

• Name and contact details (email address, phone number, postal address)
• Property address where work is requested or being carried out
• Insurance claim reference numbers and insurer details

Enquiry and project information

• Details of flooring damage or reinstatement requirements you provide to us
• Communications between you and our team (emails, messages, phone records)
• Photographs or documentation of property condition you share with us
• Quotes, scopes of work and job completion records

Technical and website information

• IP address, browser type and device information when you visit our website
• Pages visited, time on site and referring URLs (via analytics tools)
• Information submitted through contact or quote request forms

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you – when you submit an enquiry or quote request via our website, contact us by phone or email, or engage us to carry out work
• From insurers or loss adjusters – when we are appointed to carry out reinstatement work on a property following an insurance claim
• From property managers or agents – who engage us on behalf of property owners or tenants
• Automatically – through cookies and website analytics tools when you visit our website (see Section 8)

Where we collect information from a third party (such as an insurer), we will ensure it is used only for the purpose for which it was provided and in accordance with this policy.

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide quotes for flooring and reinstatement work
• Schedule, manage and deliver projects at your property
• Communicate with insurers, loss adjusters and property managers involved in a claim
• Issue invoices and manage payments
• Meet our legal and regulatory obligations, including health and safety requirements
• Improve our services and website based on usage patterns
• Send service-related communications (such as job updates or completion confirmations)

We will not use your personal information for direct marketing without your explicit consent. If you have opted in to receive updates from us, you may unsubscribe at any time by contacting us at hello@renosure.co.nz.

5. Disclosure to Third Parties

We may share your personal information with third parties only in the following circumstances:

• Insurance companies and loss adjusters – as required to process claims and obtain authorisation for reinstatement work
• Subcontractors and trade partners – where necessary to deliver work at your property; these parties are required to maintain the confidentiality of your information
• Professional advisers – such as accountants or legal advisers, under strict confidentiality obligations
• Service providers – such as cloud storage, email or project management platforms; we use reputable providers with appropriate data protection practices
• Regulatory or enforcement bodies – where required by law, court order or to protect the rights and safety of our team or the public

We do not sell, rent or trade your personal information to any third party for marketing or commercial purposes.

6. Storage & Security

We take reasonable steps to protect personal information from loss, unauthorised access, disclosure, alteration or destruction. Our security measures include:

• Secure, password-protected systems for storing client records
• Restricted access to personal information on a need-to-know basis within our team
• Encrypted email and secure file transfer where personal information is shared electronically
• Regular review of data security practices

We retain personal information only for as long as is reasonably necessary for the purpose it was collected, or as required by applicable law. When no longer required, personal information is securely deleted or anonymised.

Our website and some service providers may store data on servers outside New Zealand (for example, in Australia or the United States). Where this occurs, we take reasonable steps to ensure those parties provide a comparable level of protection to that required under the Privacy Act 2020.

7. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Correct any personal information that is inaccurate, incomplete or out of date
• Request deletion of your personal information, subject to our legal obligations to retain certain records
• Complain to the Office of the Privacy Commissioner if you believe your privacy rights have been interfered with

To exercise any of these rights, please contact our Privacy Officer at hello@renosure.co.nz. We will respond to access or correction requests within 20 working days, as required by the Privacy Act 2020.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz or by calling 0800 803 909.

8. Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to improve the user experience. Cookies are small text files stored on your device.

We may use the following types of cookies:

• Essential cookies – required for the website to function correctly
• Analytics cookies – to collect anonymised data on page visits, session duration and referral sources (for example, via Google Analytics)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website. We do not use cookies to serve targeted advertising.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how we handle your personal information, please contact our Privacy Officer:

• Email: hello@renosure.co.nz

We are committed to resolving any privacy concerns promptly and fairly.